We have been working with Mitchells and Butlers for over two years. The Regional Service Centre in Birmingham is the place for all the great work to happen in support of M and B’s brands. The idea was to offer a people manager development programme to help managers manage. Sounds simple. And we wanted to keep it that way. We designed a programme intended to help new people managers develop their skills and confidence in managing their team, and created a five-day programme to give people this learning. Each person was offered a coach to partner in their learning journey, as we firmly believe that group learning and coaching are excellent development partners.
Two years on and we are working with our 11th group, and have a waiting list of eager learners.
The programme has the following aims:
The modular five day programme covers all major aspects of team engagement which include:
Here is some of the feedback from the first four groups.
How has the programme met the aims? (Rating scale 1-10 << A little – A lot >>)
To give new people managers practical tools and frameworks to bring out the best in their teams
To develop self-awareness and an understanding of the importance of manager presence
To enhance the confidence of new people managers to be more effective with their own and their team’s productivity in Mitchells and Butlers.
(Rating scale 1-10 << Little use – Very useful)
How would you rate the overall programme for Mitchells and Butlers ?
Which parts of the programme where most useful to you in your role?
How have you used the tools and programme content in your role?
How has the programme impacted on your work performance?
Please give one or two sentences that describe the programme to a colleague
(Rating scale 1-10 << Not likely at all, neutral, extremely likely)
How likely is it that you would recommend this programme to a colleague in a similar role?
We have refined the programme as we go, adapting and updating as we get feedback and as the business changes. People now contact us for more resources, more development and just chats – a job well done.